Cancellations must be immediately notified to us by email. If we are able to re-let your dates we will refund you the final letting price (which may be less than you paid) less an administration fee of £50.00. If we are unable to re-let you remain responsible for the full rental cost and there will be no refund under any circumstances.
Cancellation insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty. For your peace of mind we provide the option of refund protection in the booking process on our website.
There will be a fee of £25.00 for any transferred booking, and bookings may not be transferred within two months of the visitor's holiday, or from one calendar year to another. A transferred booking is from one property to another or from one date to another. The transfer must also be of equal or greater value. If it is not, no refund of the difference will be made.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.