Coronavirus (COVID-19): We have summarized the most important information for you.

Coronavirus (COVID-19)

It is omnipresent: currently things are changing rapidly from day to day due to the Coronavirus. These recent developments affect not only our everyday lives, but possibly your next journey/vacation. This worries hosts, us at Traum-Ferienwohnungen and most likely you as well. We do completely understand this increasing uncertainty and therefore our team is keeping a close and watchful eye on current devolopments. This is an unusual situation for all of us, thus it is important that we handle it as best we can together.

Here are some tips for the travel planning:

1. Please note, that Traum-Ferienwohnungen is a mediation platform to connect hosts and vacationers. Bookings are done directly with the hosts. The hosts are the contracting party of the booking.

2. If you have any question regarding a booking or inquiry, please contact the host directly. You can find the contact details within the exposé.

3. If you would like to change your booking because you are not able to travel now, please contact your host directly as well. You both can clarify how to deal with this special situation.

4. We have collected all important sources for you to get the best information on the Coronavirus. This information (in German) will be updated constantly by the responsible authorities.

We want you and the host to find the best solution to ensure the safety and health for you and your family. The next vacation and time to relax will come up for sure.

Warm regards und stay healthy
Your team from Traum-Ferienwohnungen

Frequent questions by holiday guests

How can I find and book as suitable holiday home?
Simply use our search function on our website and fill in the destination of your choice, your travel dates and the number of travellers. You directly receive an overview of holiday apartments, which suit your search characteristics. By using the filters for your individual needs on the left side, you can specify your search and receive even more relevant results for yourself. When you have found your dream holiday home, you can contact the owner directly – either by the request form or via phone. The final booking is made between you and the owner and as such is he your direct contract partner for the booking.
Can you offer a holiday apartment to me directly?
A non-binding booking request – how does it work?
Where can I find an offer, e.g. a „last-minute“ offer?
Why do some advertisements not include a booking plan?
I don’t receive a reply to my booking request – what can I do?
What is the meaning of „price upon request“ in the list of search results?
With whom do I make the contract for my booking?
Can I buy a travel cancellation insurance at Traum-ferienwohnungen?
How can I cancel a booking?
What is a holiday guest account?
Why can I not find an advertisement anymore on the portal?
How do I delete objects from my wish list?
How can I unsubscribe from the holiday guest newsletter?

Support for holiday guests

For all questions please contact us via email.

Or call our lovely colleagues Arlet and Sarah.

Monday - Thursday
Friday
09:00 a.m. to 2:00 p.m.
09:00 a.m. to 12 a.m.

Phone : +49 421 14 629 777