Frequent questions by holiday guests

As an online portal, we offer a platform for both, holiday guests and holiday home owners, on which they can directly get in touch with each other. Owners can present their holiday homes and you can find you dream holiday home fast and easy. When you are interested in a particular holiday home or when you have questions, please get in touch with the owner. You can find the contact details in the relevant advertisement.

When you make a non-binding booking request (via the contact form or phone), you send it directly to the owner. If your desired period for you holiday is available or not will as well be answered by the owner. The further communication and potential booking will all be done between you and the owner.

You can find an offer on the welcome page in the category Offers. Alternatively, you can also use the filter function on the left side to search for offers in your result list.

The holiday home owners do fully manage their advertisements by themselves. Does an owner not want to keep the booking schedule updated, he has the option to deactivate it. In this case, please directly ask the owner, if the holiday home is available.

To be sure that your booking request has been forwarded to the owner successfully, please check your e-Mails for our message to you with a copy of your booking request. Many of the owners, who advertise on our portal, are private owners so that a reply can sometimes take a longer time – we kindly ask for your understanding. Generally, you should give 3 to 4 days of time to receive a reply to your booking request. If the reply takes longer we advise you to call the owner directly. You can find the contact details in the advertisement in “contact”.

The owners do fully manage their advertisements by themselves. If the price information is not available for your selected travel period, you will get the information „price upon request “. In this case, please get in touch with the owner directly and ask for the price.

The owner is your contract partner and usually sends you a contract to agree on a booking. In some cases no written contract is agreed on. In this case, we advise you to ask the owner for the conditions of payment and cancellation before you book your holiday home. In this aspect, please also take a look at our “tips for a secure holiday booking”.

Traum-Ferienwohnungen cooperates with the insurance company HanseMerkur. In this online form you can find a travel insurance according to your needs.

Please note, that there are no general conditions of cancellation. The contract for the booking between you and the owner shall include the relevant information regarding a cancellation. In case the conditions of cancellation are missing or there is no contract as such between you and the owner, please ask the owner for the specific information before you book to know which liabilities you have when you need to cancel your booking.
To not be alone with potential cancellation fees, we advise you to buy a travel cancellation insurance. Our partner, ERV, offers you individually tailored insurances for the holiday in holiday homes and apartments.

You as a holiday maker can search for suitable holiday homes on our portal free of charge. By making a booking request a free registration takes place and a holiday guest account will be made for you. This account offers you the possibility to manage your individual booking requests, your wish list and your profile.
After having sent a booking request you receive an automatic e-Mail by us with a link. Here you can replace the automatically generated password with a new, your own password. The use of the account is absolutely free of charge and will make the usage of our portal easier for you.

Please check the present information (object no., region...) once again. In case you can still not find your dream holiday home on our portal anymore, it may be that it is already booked for the requested dates or the holiday home owner did not extend the duration of contract with us.

The holiday apartments which you saved to your wish list are marked with a red heart. To delete one of the objects from your wish list, please just click on the heart to de-colour it.

If you don’t want to receive our holiday-guests – newsletter anymore, please click on the unsubscribe link in the newsletter. Then we can ensure, that the lodged email address will be unsubscribed.